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Recording Phone Calls in the ACT: What the Law Requires

By Recording Law Editorial Team9 min read
Recording Phone Calls in the ACT: What the Law Requires

Frequently Asked Questions

Is it legal to record a phone call in the ACT without telling the other person?

Often yes, if you keep the recording for your own reference. Section 4(3)(b)(ii) of the Listening Devices Act 1992 (ACT) excuses a participant's recording where it is not made for the purpose of sharing it with people who were not on the call. If you plan to share it, you need consent or a genuine lawful-interests justification instead.

Does the federal wiretapping law apply if I record my own call in the ACT?

Usually not. The Telecommunications (Interception and Access) Act 1979 (Cth) targets interception of a communication in transit over a telecommunications system by someone without knowledge of the sender. A participant recording their own call at their own handset generally has knowledge of the communication, so the ACT's Listening Devices Act 1992, not the federal interception offence, governs the question.

If I lawfully record a phone call in the ACT, can I send it to someone else?

Not automatically, and this is the single most important practical rule. Section 5 of the Listening Devices Act 1992 (ACT) separately restricts sharing a recording, whether or not the original recording was lawful under section 4, unless you can share it to another party, with consent of each principal party, in proceedings, or to protect your own lawful interests. Sharing without an exception carries up to 50 penalty units and 6 months imprisonment.

Can the ACT government rely on the lawful-interests exception to record my calls?

No, not for that specific basis. Section 4(4) of the Listening Devices Act 1992 (ACT) provides that a listening device used by or on behalf of the Territory cannot rely on the lawful-interests basis in section 4(3)(b)(i). A Territory agency could still rely on consent from each principal party, or the separate no-publication basis, or an authority granted under another ACT law.

Can a business record customer service calls in the ACT?

Yes, generally, if the business plays an automated notice at the start of the call before the customer discusses their matter, and the customer continues the call after hearing it. This typically establishes implied consent under s.4(3)(a) of the Listening Devices Act 1992 (ACT). If a customer objects, the recording should stop.

Sources and References

  1. Listening Devices Act 1992 (ACT), ss.4-10(legislation.act.gov.au).gov
  2. Legislation Act 2001 (ACT) s.133, Penalty Units(legislation.act.gov.au).gov
  3. Telecommunications (Interception and Access) Act 1979 (Cth)(legislation.gov.au).gov
  4. OAIC, Statutory Tort for Serious Invasions of Privacy (commenced 10 June 2025)(oaic.gov.au).gov
  5. Privacy Act 1988 (Cth), OAIC Overview(oaic.gov.au).gov
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