Chargeback: Getting Your Money Back on a Card Payment
Chargeback lets you ask your bank to reverse a card payment gone wrong, debit or credit. How it works, the 120-day limit, and how it differs from s.75.
8 min read
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UK Consumer Rights
12 articles
Consumer Rights Act 2015: Your Rights Explained
Your rights under the Consumer Rights Act 2015: satisfactory quality, the 30-day right to reject, repair or replace, and the 6-month proof rule explained.
9 min read
Energy Back-Billing Rules: The 12-Month Rule Explained
Ofgem's back-billing rule stops energy suppliers charging you for gas or electricity used over 12 months ago due to their own billing error.
7 min read
Faulty Goods Refund Rights UK: 30-Day Rule Guide
Faulty item? Learn your UK refund rights under the Consumer Rights Act 2015: the 30-day full refund, repair or replacement, and final right to reject.
8 min read
Faulty Used Car Rights UK: Dealer vs Private Sale
UK used car rights: dealers must meet the Consumer Rights Act 2015 in full, but private sales are buyer beware. How to reject or claim a refund.
10 min read
Flight Delay Compensation UK261: How Much You Can Claim
UK261 flight delay compensation explained: £220 to £520 by distance, the airline's care duty, and how to claim it yourself for free.
8 min read
How to Complain About a Company in the UK
How to complain about a company in the UK: write an effective complaint, use ADR or an ombudsman, then card protections and the small claims court.
9 min read
Package Holiday Rights UK: Refunds, Changes and ATOL
Your rights if a UK package holiday is cancelled or changed: full refund within 14 days, options for changes, and how ATOL protects you.
7 min read
Section 75 Claim: Credit Card Protection Explained
Paid over £100 on a credit card and it went wrong? Section 75 makes your card issuer jointly liable with the retailer. How it works, and how to claim.
9 min read
Subscription & Auto-Renewal Rights in the UK
Your subscription and auto-renewal rights in the UK today, plus the DMCC 2024 subscription rules, not yet in force, expected spring 2027.
9 min read
UK Consumer Rights: Refunds, Section 75 & Claims
Your UK consumer rights: faulty-goods refunds under the Consumer Rights Act 2015, Section 75 and chargeback, flight delay compensation, and how to complain.
5 min read
Warranty vs Guarantee: What's the Difference?
Warranty vs guarantee explained: your free statutory rights under the Consumer Rights Act 2015 apply either way, and never depend on either one.
8 min read