Duke MyChart Pixel Settlement: Approved, Not Yet Paid

At a glance

Status

Approved, awaiting payment

Defendant

Duke University Health System, Inc.

Settlement fund

$3,743,600

Claim deadline

August 16, 2026

No-proof cash option

Yes — pro rata share of the Net Settlement Fund, no documentation required to claim

Estimated payout

pro rata share of the Net Settlement Fund, no documentation required to claim

Administrator

Epiq

Official site

www.duhssettlement.com

Court

Williams v. Duke University Health System, Inc. (M.D.N.C.)

Last verified September 9, 2026

Key dates

Milestone	Date	What it means
Claim deadline	August 16, 2026(passed)	Last day to file for a payment
Opt-out (exclusion) deadline	July 20, 2026(passed)	Last day to leave the settlement and keep the right to sue
Objection deadline	None listed	Last day to object to the terms
Final approval hearing	August 27, 2026(passed)	When the judge decides whether to approve the settlement
Expected payout	Not yet scheduled	Payments are not sent until after final approval and any appeals

Where to file

Duke University Health System MyChart Pixel Settlement is administered by Epiq. The only place to file is the official settlement website:

Verify on the official site

www.duhssettlement.com

Filing is free. No legitimate settlement charges a fee to file a claim.

You cannot file on RecordingLaw.com. We are an independent publisher, not the settlement administrator, and we are not affiliated with any court, agency, or defendant.

If you logged into Duke Health's MyChart patient portal or the MyDuke Health app between February 2019 and June 2022, a pixel-tracking privacy settlement may include you. The claim window closed on August 16, 2026, the deadline to opt out or object was earlier, July 20, 2026, and the court granted final approval and entered final judgment on August 27, 2026.

What Duke Health is accused of doing

The case is Williams v. Duke University Health System, Inc., brought in the U.S. District Court for the Middle District of North Carolina. It is not a hacking case. Nobody is alleged to have broken into Duke Health's network or stolen files.

Instead, the lawsuit alleges Duke Health used third-party internet tracking technology, including a piece of code known as a pixel, on its website. According to the complaint, that tool may have caused patients' personal or health-related information to be disclosed to an outside vendor when they used the Duke Health website, including the MyChart portal. The suit refers to this as the "Pixel Disclosure."

Duke Health denies all of it. Settling a class action is not an admission of wrongdoing, and the court has not ruled that Duke Health broke any law. The company agreed to pay into a settlement fund to resolve the claims rather than continue litigating them, which is a common and unremarkable business decision, not evidence of guilt.

This falls under data privacy law rather than a traditional data breach, because the alleged problem is a website sharing information with a vendor, not an intrusion by an outside attacker.

Where the case stands as of September 2026

As of September 9, 2026, the settlement has final court approval. The administrator's site states that on August 27, 2026 the court granted final approval of the settlement and entered final judgment. The claim window closed on August 16, 2026, so no new claims can be filed.

The deadline to keep your right to sue Duke Health on your own by excluding yourself, and the deadline to formally object to the deal, were the same day, July 20, 2026. Both passed ahead of the claim deadline, so neither choice remains available.

The final approval hearing was held on August 27, 2026, before Judge Osteen in Greensboro, North Carolina, and the court granted final approval and entered final judgment that day. Final approval does not start payments by itself. Under the settlement agreement, money goes out only after the judgment becomes final, meaning the deadline to appeal has expired and any appeal has been resolved in a way that leaves the approval in place. The agreement then directs the administrator to send payments 30 days after that point, which it calls the Effective Date, so an appeal would push payments back.

Who is covered by the settlement class

You are likely a class member if you logged into the Duke MyChart patient portal or the MyDuke Health mobile app at least once between February 18, 2019, and June 17, 2022, and you live in the United States. Duke Health's own records identify an estimated 872,634 people who meet that description.

If Duke Health or the settlement administrator, Epiq, already mailed or emailed you a notice, that means their records show you as a class member. You do not need to dig up old login records to prove it yourself. Duke Health's own officers, directors, and the judges handling the case are excluded, but almost everyone else who logged in during that window is presumed to be included unless they opt out.

How much you can realistically expect

Do not expect a large check. Duke Health agreed to pay a non-reversionary settlement fund of $3,743,600. Payment is a pro rata share of the Net Settlement Fund, which is what remains after administrative costs, notice costs, a $7,500 service award to the named plaintiff, and attorneys' fees and expenses are paid first. What is left is split among everyone who files a valid claim, so the more people who file, the smaller each individual share tends to be.

No specific per-person dollar amount has been published. The fund size is fixed, but each share depends on how many valid claims were filed by the August 16, 2026 deadline and on the fees and costs taken out first, so the per-person figure cannot be calculated until the administrator finishes processing claims. Anyone offering you a guaranteed figure before then is guessing. The settlement describes a cash payment as the only benefit; it does not include free credit monitoring, which is common in settlements over hacked networks but is not part of this one.

What proof you need to file

None was required. This was a claims process with no documented-loss tier, so no receipts, bills, or other paperwork showing harm were needed. Every eligible class member who submitted one valid, timely Claim Form by August 16, 2026 is in line for a pro rata cash payment.

How to file, and what opting out or objecting actually means

Claims were filed only at the official settlement website, and that window closed on August 16, 2026; the same site is where a filed claim can be checked. RecordingLaw.com is an independent legal-information publisher. We are not the settlement administrator, Duke Health, or the court, and filing here is not possible; we can only point you to the real thing.

Opting out and objecting were two different choices, and both closed on July 20, 2026. Opting out meant asking to be excluded entirely: the person kept the right to sue Duke Health on their own later but gave up any payment from this settlement. Objecting meant staying in the class while telling the court, in writing, why the deal was unfair; an objector could still collect a payment as long as they also filed a valid claim.

Class members who did nothing stayed in the class, released the right to sue Duke Health over the pixel-tracking allegations, and get nothing, because only people who filed a Claim Form get paid. For the fuller landscape of open settlements like this one, see RecordingLaw's data breach and privacy settlement tracker.

Frequently Asked Questions

What is the Duke MyChart pixel-tracking settlement?

It resolves Williams v. Duke University Health System, Inc., a lawsuit alleging Duke Health's website used tracking technology, including a pixel, that may have shared patients' personal or health-related information with a third-party vendor. As of September 9, 2026, Duke Health denies any wrongdoing, and the settlement is not a court finding that Duke Health broke the law.

Is the Duke MyChart settlement about a data breach?

No. Unlike a hacking incident, this case alleges that website tracking technology shared information with an advertising or analytics vendor, not that an outside attacker broke into Duke Health's systems, so there is no allegation that Social Security numbers or financial account numbers were exposed.

Who is eligible for the Duke MyChart settlement?

You may be eligible if you logged into the Duke MyChart patient portal or the MyDuke Health mobile app at least once between February 18, 2019, and June 17, 2022, and you live in the United States. Duke Health's records identify an estimated 872,634 people who meet that description.

How much will I get from the Duke MyChart settlement?

Payment is a pro rata share of the Net Settlement Fund, which is what remains of the $3,743,600 settlement fund after costs, a $7,500 service award, and attorneys' fees, so the exact amount cannot be known until the administrator finishes processing the claims filed by the August 16, 2026 deadline. Most class members should expect a modest payment, not a large one, since the fund is split among everyone who files.

Do I need proof to file a claim in the Duke MyChart settlement?

No. There was no documented-loss tier in this settlement, so a valid, timely Claim Form submitted by August 16, 2026 was all that was required. That deadline has passed.

What is the deadline to opt out of or object to the Duke MyChart settlement?

Both the opt-out deadline and the objection deadline were July 20, 2026. Both have passed, as has the August 16, 2026 claim deadline.

What happens if I do not file a claim in the Duke MyChart settlement?

Class members who did not exclude themselves and did not file a claim by August 16, 2026 remain in the settlement class, give up the right to sue Duke Health over the pixel-tracking allegations, and receive no payment, because only people who filed a claim get paid.

When is the final approval hearing for the Duke MyChart settlement?

The court held the final approval hearing on August 27, 2026, before Judge Osteen in Greensboro, North Carolina, and granted final approval and entered final judgment that day.

Where do I file a claim in the Duke MyChart settlement?

Claims could only be filed through the official settlement website, and that window closed August 16, 2026. RecordingLaw.com is an independent publisher, not the settlement administrator, and cannot accept or process claims.