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Recording Phone Calls in South Australia: What the Law Requires

By Recording Law Editorial Team10 min read
Recording Phone Calls in South Australia: What the Law Requires

Frequently Asked Questions

Is it legal to record a phone call in South Australia without telling the other person?

Generally no. Section 4(1)(b) of the Surveillance Devices Act 2016 (SA) requires the consent of every party to the call, unless the recording is reasonably necessary to protect your own lawful interests under s.4(2)(a)(ii), or the separate public-interest exception in s.6 applies. Recording without consent or a qualifying exception is a criminal offence punishable by up to $15,000 or 3 years imprisonment for an individual.

Does the federal wiretapping law apply if I record my own call in South Australia?

Usually not. The Telecommunications (Interception and Access) Act 1979 (Cth) targets interception of a communication in transit over a telecommunications system by someone without knowledge of the sender. A participant recording their own call at their own handset generally has knowledge of the communication and is recording at the point of receipt, not in transit, so the South Australian state Act, not the federal interception offence, governs the question.

Can I record a threatening phone call for evidence in South Australia?

Potentially, under the lawful-interests exception in s.4(2)(a)(ii) of the Surveillance Devices Act 2016 (SA). South Australian courts have accepted a lawful interest where a person had a genuine, objectively assessable safety concern, such as calls made in breach of an intervention order: Groom v Police [2015] SASC 101. A precautionary recording with no specific, identifiable threat is less likely to qualify.

If I lawfully record a phone call, can I send it to someone else?

Not freely. Sharing a recording made under the lawful-interests exception is separately restricted by section 9 of the Surveillance Devices Act 2016 (SA), which limits disclosure to a party to the call, an investigating agency, specified proceedings, a media organisation, or with the consent of every party. A recording made under the public-interest exception is instead governed by section 10, which generally requires a judge's order before publication.

Can a business record customer service calls in South Australia?

Yes, generally, if the business plays an automated notice at the start of the call before the customer discusses their matter, and the customer continues the call after hearing it. This typically establishes implied consent under s.4(2)(a)(i) of the Surveillance Devices Act 2016 (SA). If a customer objects to being recorded, the recording should stop.

Sources and References

  1. Surveillance Devices Act 2016 (SA), South Australian Legislation(legislation.sa.gov.au).gov
  2. Surveillance Devices Act 2016 (SA), s.4, listening devices, AustLII(www5.austlii.edu.au)
  3. Surveillance Devices Act 2016 (SA), s.6, public-interest exception, AustLII(www5.austlii.edu.au)
  4. Surveillance Devices Act 2016 (SA), s.9, publication, lawful interest, AustLII(www5.austlii.edu.au)
  5. Surveillance Devices Act 2016 (SA), s.10, publication, public interest, AustLII(www5.austlii.edu.au)
  6. Telecommunications (Interception and Access) Act 1979 (Cth)(legislation.gov.au).gov
  7. Groom v Police [2015] SASC 101, (2015) 252 A Crim R 332(jade.io)
  8. Criminal Code Act 1995 (Cth), Federal Register of Legislation(legislation.gov.au).gov
  9. OAIC, Statutory Tort for Serious Invasions of Privacy (commenced 10 June 2025)(oaic.gov.au).gov
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