Serviceaide Settlement: Claim Window Closed, Hearing Sept 16

At a glance

Status

Pending final approval

Defendant

Serviceaide, Inc.

Settlement fund

$1,800,000

Claim deadline

September 1, 2026

No-proof cash option

Yes — ~$50 alternate pro-rata cash (no documentation), or up to $5,000 documented losses

Max documented payout

$5,000

Administrator

Kroll Settlement Administration LLC

Official site

serviceaidedatasettlement.com

Court

Supreme Court of the State of New York, County of Nassau

Case number

625615/2025 (Balzer v. Serviceaide, Inc.)

Last verified September 9, 2026

Key dates

Milestone	Date	What it means
Claim deadline	September 1, 2026(passed)	Last day to file for a payment
Opt-out (exclusion) deadline	August 17, 2026(passed)	Last day to leave the settlement and keep the right to sue
Objection deadline	August 17, 2026(passed)	Last day to object to the terms
Final approval hearing	September 16, 2026(passed)	When the judge decides whether to approve the settlement
Expected payout	Not yet scheduled	Payments are not sent until after final approval and any appeals

Where to file

Serviceaide Data Breach Settlement is administered by Kroll Settlement Administration LLC. The only place to file is the official settlement website:

Verify on the official site

serviceaidedatasettlement.com

Filing is free. No legitimate settlement charges a fee to file a claim.

You cannot file on RecordingLaw.com. We are an independent publisher, not the settlement administrator, and we are not affiliated with any court, agency, or defendant.

Serviceaide, Inc. is not a hospital or a health plan. It is an IT service-management vendor that Catholic Health, a hospital system, used behind the scenes to run parts of its operations. That is why hundreds of thousands of people who never heard the name "Serviceaide" before their breach notice arrived are eligible for this settlement: their information reached Serviceaide through their hospital's vendor relationship, not because they signed up with Serviceaide directly.

The claim window for the Serviceaide Data Breach Settlement closed on September 1, 2026. As of September 9, 2026, the settlement is awaiting the court's final approval decision, with a final approval hearing set for September 16, 2026.

What happened

Serviceaide, Inc. provides IT service-management software and support to organizations, including healthcare systems that use it to run internal help-desk and operations tools. Catholic Health, a hospital system, was one of those organizations. Because Serviceaide had access to Catholic Health's systems as a vendor, a data incident at Serviceaide could reach patient information that Catholic Health itself never mishandled directly.

That is exactly what happened here. Serviceaide identified a data incident with a breach period running from September 19 to November 5, 2024. Notices describing the incident went out to affected individuals starting on or about May 9, 2025. The class in the resulting lawsuit, Balzer v. Serviceaide, Inc., is defined around the incident itself: it covers all living individuals residing in the United States whose private information was impacted, roughly 480,000 people, whether or not they had ever heard of Serviceaide before.

Where the settlement stands right now

The case is pending as Balzer v. Serviceaide, Inc., Index No. 625615/2025, in the Supreme Court of the State of New York, County of Nassau. As of September 9, 2026, the court has not yet granted final approval, and the official settlement site's documents page lists only a preliminary approval order. A final approval hearing is scheduled for September 16, 2026 at 10:00 a.m. ET, two weeks after the claim deadline.

That sequencing matters. The September 1, 2026 claim deadline came and went before the hearing, so the administrator is no longer accepting new claim forms even though the court has not yet ruled. It also means no payout date has been set, since settlement funds generally cannot go out until after a judge grants final approval.

The deadline to exclude yourself from the settlement, also called opting out, was August 17, 2026, and it has passed. Opting out means leaving the class entirely: you keep the right to sue over this breach on your own, but you give up any claim to a payment from this fund. The deadline to object, meaning stay in the class while telling the court in writing that you think some part of the deal is unfair, was also August 17, 2026. Those were two different choices that happened to share a deadline in this settlement, not one combined step.

Who's in the class

The settlement agreement defines the class as all living individuals residing in the United States whose private information was impacted in the Serviceaide data incident tied to Catholic Health, an estimated 480,000 people. Membership turns on whether your information was impacted, not on whether a letter reached you, although a notice letter referencing this breach, Serviceaide, or Catholic Health, sent on or after May 9, 2025, is the most practical sign that you are in the class.

The definition is limited to living individuals. The estate or family of a Catholic Health patient who has died is not covered by this class definition.

Because Serviceaide worked in the background as a vendor, some people who get one of these letters will not immediately recognize the sender. If you are unsure whether a letter you received matches this settlement, check it against the official settlement website rather than guessing based on the Serviceaide name alone.

How much you might actually get

The settlement fund is $1,800,000. Every valid claim draws from that same pool, so payments are pro rata: the more people who file, the smaller each share tends to be, and the final numbers are not locked in until claims close and the court approves attorneys' fees and administrative costs.

Most eligible class members can choose a no-proof cash payment, estimated at about $50, without submitting any supporting documents. That is the realistic outcome for most people who file.

A separate, documented-loss option exists for reimbursement of up to $5,000, but that figure is a ceiling, not a typical result. It is available only to class members who can show actual, documented out-of-pocket losses tied to the breach, such as receipts for fraud-related expenses, and it remains subject to the same pro rata adjustment if total approved claims exceed what the fund can cover.

None of these figures is a promise. They are estimates from a common fund, and what any individual class member actually receives depends on how many people file and what the court ultimately approves.

You may already have free monitoring from this breach

Before you decide whether to pursue the documented-loss option, know this: Catholic Health and Serviceaide already offered affected people a free credit monitoring and identity theft protection product when breach notices went out in May 2025. If you received a notice letter about this incident, check it, or the official settlement website, to see whether you already have access to that monitoring.

That earlier offer also affects what you can claim here. Under the settlement's terms, you cannot be reimbursed for a loss you have already been compensated for from another source, and that includes payments connected to the free credit monitoring and identity theft protection product Serviceaide offered in May 2025. If that product already covered a cost, you generally cannot also seek reimbursement for the same cost through this settlement's documented-loss option.

What proof you need

For the no-proof cash payment, you file the claim form and confirm your eligibility; no supporting documentation is required. That is the simpler, faster path and it is the one most class members will use.

For the documented-loss option, you need records that tie your specific loss to this breach, for example receipts, bank or credit card statements showing fraudulent charges, or records of time spent resolving identity theft connected to the incident. Those records had to accompany the claim form, which the administrator is no longer accepting.

How to file

Filing was free. Claims went only to the court-appointed administrator, either online through the official settlement website or on a paper claim form mailed to the administrator and postmarked by the deadline; people who filed by mail were to receive a paper check, while online filers could choose electronic payment. The official website is still where to check the status of a claim already filed. Neither Catholic Health, Serviceaide, nor RecordingLaw reviews or processes claims; a court-appointed administrator, Kroll Settlement Administration LLC, handles that. The deadline was September 1, 2026, and it has passed. No legitimate part of this process will ever ask you to pay a fee up front to receive money you are owed.

Protect yourself, especially your medical identity

Because this breach reached patients through a healthcare vendor, it is worth treating as more than a standard data breach. Start with a free credit freeze at all three major credit bureaus, Equifax, Experian, and TransUnion. A freeze blocks new credit accounts from being opened in your name, and it costs nothing to place or lift. RecordingLaw's guide to freezing your credit after a data breach walks through the steps at each bureau.

A credit freeze will not catch medical identity theft, though, because that is a different kind of misuse. If someone uses your stolen information to obtain medical care, prescriptions, or equipment in your name, it shows up on your health insurer's explanation-of-benefits statements, not your credit report. Go back through recent explanation-of-benefits statements and look for any visit, prescription, or service you do not recognize, and contact your insurer directly if you find one. People on Original Medicare should run the same check on their Medicare Summary Notice, and our guide to Medicare and health insurance scams explains how to read it and who to call about a charge you do not recognize.

After that, use IdentityTheft.gov, the Federal Trade Commission's free recovery site, if you notice signs your information is being misused. It walks you through a personalized recovery plan at no cost.

If this isn't the breach you're looking for

Serviceaide is one of several healthcare-related settlements moving through the courts right now. If you are trying to match a notice letter to the right claim, RecordingLaw's data breach settlement tracker lists other currently open claims and their deadlines.

Frequently Asked Questions

Is the Serviceaide data breach settlement still open?

No. The claim window closed on September 1, 2026, and the settlement administrator can no longer accept new claim forms for the Serviceaide Data Breach Settlement. As of September 9, 2026, the case is awaiting the court's final approval decision.

What happened in the Serviceaide data breach?

Serviceaide, an IT service-management vendor used by Catholic Health, had a data incident with a breach period from September 19 to November 5, 2024. Notices went out to an estimated 480,000 affected individuals starting on or about May 9, 2025.

Am I eligible for the Serviceaide data breach settlement, even if I never used Serviceaide directly?

Yes, if you are a living individual residing in the United States whose private information was impacted in this incident; a notice letter sent on or after May 9, 2025, is the usual sign that you are included. Serviceaide was a vendor working behind the scenes for Catholic Health, so many eligible people never interacted with Serviceaide directly; if you are unsure whether a letter you received matches this settlement, check it against the official settlement website rather than guessing.

How much money will I get from the Serviceaide settlement?

Most eligible class members can choose an estimated $50 no-proof cash payment. A separate option allows reimbursement of up to $5,000 for documented losses, but that is a ceiling, not a typical payout, and both figures come from a $1,800,000 fund and are subject to pro rata adjustment.

Do I need proof to file a claim?

No, not for the no-proof cash payment in the Serviceaide Data Breach Settlement. Proof is required only if you are seeking reimbursement above the no-proof amount for documented out-of-pocket losses connected to the breach.

How do I file a claim in the Serviceaide data breach settlement?

You can no longer file. The deadline was September 1, 2026. If you filed on time, check your claim status at the official settlement website, serviceaidedatasettlement.com; RecordingLaw is not the settlement administrator and cannot file a claim on your behalf.

What is the difference between opting out and objecting in this settlement?

Opting out means leaving the settlement class, keeping your right to sue Serviceaide separately, and giving up any payment from this fund. Objecting means staying in the class while telling the court in writing that you think the settlement is unfair. Both deadlines fell on August 17, 2026, in this settlement, and both have passed, but they were different choices.

When will Serviceaide settlement payments be sent?

As of September 9, 2026, no payout date has been set. The court has scheduled a final approval hearing for September 16, 2026, two weeks after the claim deadline, and payments generally cannot go out until after the court grants final approval.

What should I do to protect myself besides filing a claim?

Place a free credit freeze at Equifax, Experian, and TransUnion as a first step. Because this was a healthcare vendor breach, also review your health insurer's explanation-of-benefits statements for care you do not recognize, since a credit freeze will not catch medical identity theft.