Australian Consumer Law: A Complete Guide to Your Rights
A guide to the Australian Consumer Law: consumer guarantees, major vs minor faults, refunds, unfair contract terms, warranties and where to complain.
11 min read
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Australia Consumer Law
9 articles
Consumer Guarantees in Australia: What the ACL Promises You
The consumer guarantees under the Australian Consumer Law: acceptable quality, fitness for purpose, services guarantees (ss 60-62) and when they apply.
9 min read
Consumer Rights for Services in Australia: Sections 60 to 62
Your rights when a service goes wrong under the ACL: due care and skill, fitness for purpose, reasonable time, and what section 63 excludes.
8 min read
Faulty Goods in Australia: Major vs Minor Failure and Who Chooses the Refund
How Australian Consumer Law decides refund vs repair for faulty goods: the major vs minor failure test in section 260 and who chooses the remedy.
9 min read
Online Shopping Rights in Australia Under the Consumer Law
How the Australian Consumer Law applies to online purchases: guarantees, refunds, overseas sellers, digital products and unsolicited items.
8 min read
Small Claims Tribunals for Consumer Disputes in Australia by State
Where to take an unresolved consumer dispute in each Australian state and territory: QCAT, NTCAT, NCAT, the WA Magistrates Court and VCAT, FY2026-27.
7 min read
Unfair Contract Terms in Australia: The Law Since November 2023
Unfair contract terms law under the ACL: the section 24 test, standard form contracts, the small business threshold and penalties since 9 Nov 2023.
9 min read
Warranties Against Defects vs Consumer Guarantees in Australia
The difference between a voluntary warranty against defects and the automatic ACL consumer guarantees, and why a warranty can never reduce your rights.
8 min read
Who to Complain to About a Consumer Problem in Australia
The right order to escalate a consumer complaint in Australia: the business, your state or territory regulator, the ACCC, and a tribunal or court.
7 min read